Privacy Policy

To view our full privacy policy and to download, please click here

At Shoparound Finance Ltd we respect your privacy and the confidentiality of your personal information.

Who are we?

Shoparound Finance Limited is an appointed representative of Quilter Mortgage Planning Limited which is part of the Quilter group of companies.


For further details on the companies in our group, please visit https://www.quilter.com/about-us/our-brands/


This Privacy Notice explains:

Who we are

What personal information we collect 

How we use your personal information 

Who we share your information with and why 

How we keep your information secure 

Your rights 

How to contact us

Who we are
Shoparound Finance Ltd Ltd provides financial planning solutions and advice through experienced and qualified advisers based in the UK.

Currently Shoparound Finance Ltd and Quilter Financial Planning jointly determine the purposes and means of processing personal client data relating to giving advice. This means we are joint data controllers for these core advice giving activities and therefore responsible for managing this client data and ensuring compliance.

However, Shoparound Finance Ltd is solely responsible for some activities, for example any direct marketing that we undertake.

What personal information we collect
Personal information includes your name, address, or phone number and other information that is not otherwise publicly available. We collect personal information about you when you contact us about products and services, visit a financial advisor, visit a website we may have or register to receive one of our newsletters (if applicable).

The type of personal information we collect will depend on the purpose for which it is collected and includes:

◼ Contact details ◼ Information to verify your identity ◼ Family, lifestyle, health and financial information ◼ Payment details.

We collect personal information directly from you. For example, we ask for personal information at the start of our relationship and in subsequent communications in order to check your identity, and protect you from fraud. This is a legal requirement and is important to help safeguard you against potential crime.
Special category information

In some instances, it is necessary to collect more sensitive information (such as health or lifestyle information) which is called special category data. This is to allow us to provide our financial advice service to you. We will always obtain your consent during the advice process to gather this data and explain what information we require and why it is needed. Sensitive personal information will always be processed and stored securely. You can withdraw your consent at any time to us processing this data, however, this may mean that you can no longer access the service or product the information was gathered for.
Cookies

We also collect information about you from other sources. For example, our website automatically collects information from your computer using “cookies” which provides us with limited personal information. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the website owners. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Data Retention
We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements. Advice data is retained for 50 years to meet our regulatory requirements.

Personal information will be securely disposed of when it is no longer required, in accordance with our Data Retention and Disposal Schedule. A copy of this is available using the contact details below.
On what basis do we collect data

The processing of your personal data is allowed under a number of lawful basis. The data required for the provision of products and services is processed on the basis there is a contract with you to do so. Any relevant marketing activity we undertake is done because as a firm we have a legitimate interest to do so however you have rights, as listed below, which impact how we can use and process your data.
How we use your personal information

We process your information in order to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. This includes the following:

◼ Providing our advice, products or services to you ◼ Carrying out transactions you have requested ◼ Confirming and verifying your identity for security purposes ◼ Credit scoring and assessment, and credit management (where applicable) ◼ Detecting and preventing fraud, crime, money laundering or other malpractice.

We also process your data for specific business purposes to enable us to give you the best products and services and the best and most secure experience. For example, we process your information to send you marketing that is tailored to your interests.

Our business purposes include the following:

◼ Enhancing, modifying, and personalizing our services for the benefit of our customers ◼ Providing communications which we think will be of interest to you ◼ Market or customer satisfaction research or statistical analysis ◼ Audit and record keeping purposes ◼ Enhancing the security of our network and information systems.

You have the right to object to this processing if you wish, please see “YOUR RIGHTS” section below. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

We may also process your personal data as part of an acquisition or sale. Should this happen, you will notified about any change to processing or data controller arising as a result of this activity.

Who we share your information with and why

We share your information with trusted third parties who perform tasks for us and help us to provide the services you require these include:
◼ Quilter Financial Services Limited ◼ Other adviser firms in the network for the purpose of providing you with advice (with your knowledge) ◼ The Quilter Group of companies to enhance the services and products we can offer you ◼ Third parties to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases) ◼ Third parties who perform tasks for us to help us set up or service your plan (these third parties may be based in countries outside the European Economic Area (EEA) but where they are, we will undertake an assessment of safeguards in place) ◼ Other organizations, including regulatory bodies, the police and fraud prevention agencies, to prevent and detect fraud ◼ Third parties where required by law, court order or regulation ◼ Third parties as part of an acquisition or sale.

How we keep your information secure

We are committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure.

If we work with third parties in countries outside the EU we ensure these are countries that the European Commission has confirmed have an adequate level of protection for personal information, or the organization receiving the personal data has provided adequate safeguards.

In limited circumstances data may be accessed outside of the EEA ie by employees when they travel. In these circumstances we ensure there are appropriate information security measures in place to safeguard your information.

Profiling
Basic identifiers about you (e.g. your name and address) is matched with information from Experian Marketing Services to create demographics and infer customer ‘types’ so that Quilter Financial Planning and the Quilter group of companies can define groups based on factors like interests, age, location and more. This helps Quilter Financial Planning and the Quilter group of companies better understand our customers in order to adapt and improve our products and services.
If you would like to know more about the information we receive from Experian Marketing Services, you can visit their website (www.experian.co.uk/privacy/consumer-information-portal) which explains who Experian Marketing Services are, what they do and why.

Your rights
Shoparound Finance Ltd tries to be as open as it can be in terms of giving people access to their personal information and therefore have outlined your rights below. This privacy notice was drafted with brevity and clarity in mind, therefore further information can be gathered by contacting us using the details below, or more information about your data protection rights can be found here: https://ico.org.uk/for-organisations/ guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Marketing

You have the right to opt out of marketing information and tell us what your communication preferences are by contacting IFS using the details provided at the end of this notice or by using the opt out option below or on any email marketing. You may opt out at any time if you don’t want to receive any further communications of this nature.
Individual data rights and requests
◼ the purposes of the processing ◼ The right to be informed – You can request that we provide ‘fair processing information’, typically through this privacy notice ◼ The right of access - You may request a copy of the personal information we hold about you using the contact details found on the end of this policy ◼ The right to rectification - The accuracy of your personal information is important to us. You have the right to ask us to update or correct your personal information ◼ The right to erasure – You may request the deletion or removal of personal data where there is no compelling reason for its continued processing ◼ The right to object – You may object to the processing of your data based on legitimate interests ◼ The right to restrict processing - You have a right to request we ‘block’ or suppress processing of your personal data ◼ The right to data portability – You may request to obtain and reuse your data ◼ The right not to be subject to automated decision-making including profiling.

If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact us at the number/address listed below.
How to contact us

If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us using the following details. Shoparound Finance Ltd will liaise with Quilter Financial Services Limited on your behalf to effect your requests.

The Office of Data Protection Quilter Financial Planning Limited Wiltshire Court Farnsby Street Swindon SN1 5AH Telephone: 0161 488 3559

How to complain

If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to our regulator:

Information Governance department Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 0303 123 1113

www.ico.org.uk/concerns

Your use of this website indicates to us that you have read and accepted our privacy practices, as outlined in this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please contact: GDPR@mortgage-brain.co.uk.

In general, you can visit our site without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy.

We are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

What information about you do we collect?

When you visit our website, you may provide us with two types of information:

(1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis during registration for the Service. This includes name, company, telephone number, fax number and e-mail address prior to requesting us to contact you; and information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

(2) certain technical information relating to the device from which you access this website.

Non-personally identifiable information we collect.

Cookies.A Cookie is a file of letters and numbers. These types of files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).

For more details about cookies and details of how to delete and disable cookies you can visit www.allaboutcookies.org and also see our section on more information and turning cookies off below.

How do we use cookies? 

Google Analytics: We may use these cookies to track the use of our site to help us determine which webpages are visited and where the traffic comes from around the world. This is an anonymous cookie and does not collect any user personal information. The Information Commission considers this to present a low level of intrusiveness or risk of harm. We see this cookie as essential to ensure the website content is relevant and accurate. If you do not wish to accept the cookie please do not use our web site. See the Google site for further information http://www.google.com/analytics/learn/privacy.html.

YouTube: We may use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies. For further information on these cookies please visit: www.youtube.com

Web server logs: We will utilise standard technology called web server logs to collect information about how the website is used. Information gathered through web server logs may include the date and time of visits, the pages viewed, time spent at our website, the websites visited just before and just after our website and the IP address of the device being used. This information is analysed by us on an aggregate basis to give information on how the website is used, we do not use this information to track individual behaviour. We delete web server logs after a period of three months. We keep the weblog analysis for a longer period, but this analysis will not contain information that identifies you as an individual.

Technical information we collect.

We collect certain information regarding the device from which you access the website. This includes details of the operating system, browser, and screen resolution.

We may request and collect information for the following purposes:

We may also disclose your information to our appointed third party agents and suppliers in order to process your order. These third parties will only have access to your information in order for them to perform specific tasks related to your order and they may not use it for any other purposes.

We may also pass your information on to financial organisations, credit reference agencies and tracing agencies.

We may disclose your information to our professional advisers for the purpose of obtaining professional advice or to other third parties if we have a legal obligation to do so. We may also disclose your information to a purchaser in the event of a sale of the whole or a relevant part of our business. We reserve the right to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

We may disclose your information to other organisations whose business is the processing of information. We may also pass information on to the media.

We may provide access to your personally identifiable information when legally required to do so by law.

This website is operated wholly within the United Kingdom and no personal data collected by this website will be exported outside the United Kingdom.

How long do we keep the information? We will keep your information for a period of 6 years after it has been collected.

How do I manage my information? Should you wish to check what personal information we hold, please email GDPR@mortgage-brain.co.uk

Data Security: We take all reasonable steps to maintain the security of the personally identifiable information that we collect. The service is operated on our behalf by one of our internet service providers from a data centre with industry standard physical and logical access controls. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.

Security: We are committed to ensuring have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Other Websites: This website may contain links to third party sites as well as to other sites owned and/or operated by us. Please be aware that we are not responsible for the privacy practices of any third party sites. This Privacy Policy applies solely to information collected by this website.